SKU:
FT1012
- $18.99
$24.99- $18.99
- Unit price
- per
-
Funto is committed to providing quality shipping services to our global customers.
- However, due to factors such as natural disasters, holidays, and local customs clearance, shipping times may be subject to delays.
- If you have any questions, please feel free to contact us at support@funtoart.com.
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Warehouse Locations:
- Currently, we only support markets in the United States, Canada, Germany, France, Italy, and Spain. Shipping to other markets is temporarily unavailable, but we are working to expand our coverage.
- We have warehouses in the Americas, Europe, and Asia.
- If you purchase multiple items, they may be shipped separately in rare cases.
- Currently, we cannot ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and all U.S. postal boxes in the U.S. market.
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Order Processing:
- Orders are typically processed within 24 hours and shipped out within 3 business days. However, processing times may be longer during holidays or promotional periods.
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Shipping Times:
- Standard Shipping Times:
- United States: 2-7 business days
- Canada: 2-7 business days
- Germany: 3-10 business days
- France: 3-10 business days
- Italy: 3-10 business days
- Spain: 3-10 business days
- A very small number of items are shipped from Asia:
- United States: 7-20 business days
- Canada: 7-20 business days
- Germany: 10-20 business days
- France: 10-20 business days
- Italy: 10-20 business days
- Spain: 10-20 business days
- Standard Shipping Times:
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Tracking:
- Shortly after your order is shipped, we will send you an email with the courier and tracking number.
- You can use this tracking number to monitor your shipment on the courier's website.
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Customs Duties and Taxes:
- Generally, customs duties and taxes are the responsibility of the customer, and Funto is not liable for any customs duties and taxes incurred during or after shipping.
- If customers are unable to pay or are unaware of customs fees in advance, resulting in canceled orders, refunds, or returns, Funto cannot provide support.
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Damage:
- All items shipped from Funto's warehouse undergo strict inspection to ensure they are in good condition before shipment.
- We are not responsible for any damage or loss that occurs during transit.
- Customers must file a claim with the courier to receive compensation for any damages incurred during shipping.
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Return Policy
- We are committed to providing excellent customer service with a 100% refund guarantee.
- You may request a return within 30 days from the date of delivery.
- If you are not satisfied with our products and wish to return them, please contact us at support@funtoart.com anytime.
- We guarantee to process your request within two business days (excluding weekends and public holidays).
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Exchange Policy:
- We do not offer exchanges.
- We recommend returning the item for a refund and repurchasing it once the refund has been processed.
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Return Requirements:
- Returns are accepted within 30 days from the date of delivery.
- If the return is not due to a product quality issue, the product and packaging must be intact, unused, and with no torn protective film.
- Returns without prior communication or cash on delivery will not be accepted.
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Return Process:
- If you have decided to return an item, please contact us at support@funtoart.com. In your email, provide your order number, product name, and reason for return. Please continue to include your order number in subsequent email communications. If the return is due to a product quality issue, please provide relevant pictures and descriptions.
- Once you have sent the email, Funto will respond within two business days (excluding weekends and public holidays) with instructions on how to return the item.
- After shipping the item for return, please send the tracking number to support@funtoart.com.
- Upon receipt of the returned item at the warehouse, Funto will process the refund back to your original payment method based on the communication in the email.
- Refunds are typically processed within 2 to 5 business days after the warehouse confirms receipt of the returned item.
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Return Address:
- Please do not return items directly to the shipping address, as the warehouse cannot process returns.
- For the specific return address, please contact us at support@funtoart.com and include your order number in the email.
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Refund:
- Refunds will be issued via the original payment method used at the time of purchase.
- For returns not due to product defects, only the cost of the item will be refunded, and shipping fees will not be refunded.
- Additionally, you will be responsible for the return shipping costs.
- If the returned item received by the warehouse does not meet the return requirements, we will inform you via email and reject your return request.
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Order Cancellation:
- Orders are typically processed within 8 hours, and packages are shipped out within 24 hours.
- If you need to cancel an order, please contact us at support@funtoart.com as soon as possible, and we will assist you in canceling the order.
- We will promptly request the warehouse to cancel processing your package, but we cannot guarantee 100% effectiveness. Due to processing delays at the warehouse, packages may still be shipped out.
- Once a package has been shipped, orders cannot be canceled, and you will need to initiate a return process upon receipt. If you need further assistance, please feel free to contact us.
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