Returns & Refunds

Return eligibility

• Request your return within 30 days of delivery.
• For a change-of-mind return, the item must be unused, with its packaging and protective film intact.
• Contact us before returning an item. Unauthorised or cash-on-delivery returns are not accepted.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Damaged, defective or incorrect items

Email support@funtoart.com with your order number, a description of the issue, and clear photos. We will review the issue and confirm the appropriate resolution and any return-shipping arrangements before you send the item. The unused-item requirements for change-of-mind returns do not remove your rights concerning faulty or incorrect goods.

How to request a return

1. Email support@funtoart.com with your order number, product name, and reason for return.
2. We normally reply within two business days, excluding weekends and public holidays, with the next steps and the correct return address.
3. Follow the instructions and send us the return tracking number after dispatch.
4. We will review the return after the warehouse receives it and confirm the refund outcome.

Do not send your return to the address on the original parcel. That location may not be able to process returns.

Return shipping and refund amounts

For change-of-mind returns, you pay the return shipping cost. The original shipping charge is not refundable for these returns, and the refund covers the eligible item price paid. If an item does not meet the stated conditions, we will contact you to explain the outcome, subject to applicable law.

For damaged, defective or incorrect items, contact us first so that we can confirm the resolution and any return costs.

When you will receive your refund

Approved refunds are issued to the original payment method, typically within 2–5 business days after the warehouse confirms receipt and the return is approved. Your bank or payment provider may take additional time to post the credit.

Exchanges

We do not currently offer direct exchanges. Please request a return and place a new order for the item you would like.

Order cancellations

Contact support@funtoart.com as soon as possible. Orders are typically dispatched within 1–3 business days, and cancellation is not guaranteed once processing begins. Once an order has shipped, follow the return process after delivery. See our Shipping Policy for delivery information.