CUSTOMER REVIEWS

DESCRIPTION

• DYNAMIC COLORS - Fun and colorful family time with this set of 24 acrylic paint markers including 20 classic hues and 4 metallic colors, suitable for different DIY projects.
• MULTI-PURPOSE - Enjoy creating any pattern you want on various surfaces such as rocks, wood, pumpkins, glass, leather, canvas, fabric, metal and plastic. Fade-resistant ink will keep your artwork and DIY crafts vibrant.
• EASY TO USE - The medium tip is great for both fine details and filling large-area. Just push the nib down several times until water-based ink soak the nib. The extremely smooth writing style will definitely help you create eye-catching works of art.
• NON-TOXIC & TASTELESS - The water-based ink is non-toxic and tasteless. In line with various safety standards, suitable for children and adults to enjoy a wonderful art experience. (Children under 3 years old need to be used under adult supervision)
• FUNTO CARES ABOUT OUR CUSTOMERS - We are committed to providing artists with a 100% satisfaction guarantee on all our products. Our team strives to create products we can stand behind. If you have any issues, please reach out and we'll make it right.

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SHIPPING & RETURN

• Funto is committed to providing quality shipping services to our global customers.
  • However, due to factors such as natural disasters, holidays, and local customs clearance, shipping times may be subject to delays.
  • If you have any questions, please feel free to contact us at support@funtoart.com.
• Warehouse Locations:
  • Currently, we only support markets in the United States, Canada, Germany, France, Italy, and Spain. Shipping to other markets is temporarily unavailable, but we are working to expand our coverage.
  • We have warehouses in the Americas, Europe, and Asia.
  • If you purchase multiple items, they may be shipped separately in rare cases.
  • Currently, we cannot ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and all U.S. postal boxes in the U.S. market.
• Order Processing:
  • Orders are typically processed within 24 hours and shipped out within 3 business days. However, processing times may be longer during holidays or promotional periods.
• Shipping Times:
  • Standard Shipping Times:
    • United States: 2-7 business days
    • Canada: 2-7 business days
    • Germany: 3-10 business days
    • France: 3-10 business days
    • Italy: 3-10 business days
    • Spain: 3-10 business days
  • A very small number of items are shipped from Asia:
    • United States: 7-20 business days
    • Canada: 7-20 business days
    • Germany: 10-20 business days
    • France: 10-20 business days
    • Italy: 10-20 business days
    • Spain: 10-20 business days
• Tracking:
  • Shortly after your order is shipped, we will send you an email with the courier and tracking number.
  • You can use this tracking number to monitor your shipment on the courier's website.
• Customs Duties and Taxes:
  • Generally, customs duties and taxes are the responsibility of the customer, and Funto is not liable for any customs duties and taxes incurred during or after shipping.
  • If customers are unable to pay or are unaware of customs fees in advance, resulting in canceled orders, refunds, or returns, Funto cannot provide support.
• Damage:
  • All items shipped from Funto's warehouse undergo strict inspection to ensure they are in good condition before shipment.
  • We are not responsible for any damage or loss that occurs during transit.
  • Customers must file a claim with the courier to receive compensation for any damages incurred during shipping.

• Return Policy
  • We are committed to providing excellent customer service with a 100% refund guarantee.
  • You may request a return within 30 days from the date of delivery.
  • If you are not satisfied with our products and wish to return them, please contact us at support@funtoart.com anytime.
  • We guarantee to process your request within two business days (excluding weekends and public holidays).
• Exchange Policy:
  • We do not offer exchanges.
  • We recommend returning the item for a refund and repurchasing it once the refund has been processed.
• Return Requirements:
  • Returns are accepted within 30 days from the date of delivery.
  • If the return is not due to a product quality issue, the product and packaging must be intact, unused, and with no torn protective film.
  • Returns without prior communication or cash on delivery will not be accepted.
• Return Process:
  • If you have decided to return an item, please contact us at support@funtoart.com. In your email, provide your order number, product name, and reason for return. Please continue to include your order number in subsequent email communications. If the return is due to a product quality issue, please provide relevant pictures and descriptions.
  • Once you have sent the email, Funto will respond within two business days (excluding weekends and public holidays) with instructions on how to return the item.
  • After shipping the item for return, please send the tracking number to support@funtoart.com.
  • Upon receipt of the returned item at the warehouse, Funto will process the refund back to your original payment method based on the communication in the email.
  • Refunds are typically processed within 2 to 5 business days after the warehouse confirms receipt of the returned item.
• Return Address:
  • Please do not return items directly to the shipping address, as the warehouse cannot process returns.
  • For the specific return address, please contact us at support@funtoart.com and include your order number in the email.
• Refund:
  • Refunds will be issued via the original payment method used at the time of purchase.
  • For returns not due to product defects, only the cost of the item will be refunded, and shipping fees will not be refunded.
  • Additionally, you will be responsible for the return shipping costs.
  • If the returned item received by the warehouse does not meet the return requirements, we will inform you via email and reject your return request.
• Order Cancellation:
  • Orders are typically processed within 8 hours, and packages are shipped out within 24 hours.
  • If you need to cancel an order, please contact us at support@funtoart.com as soon as possible, and we will assist you in canceling the order.
  • We will promptly request the warehouse to cancel processing your package, but we cannot guarantee 100% effectiveness. Due to processing delays at the warehouse, packages may still be shipped out.
  • Once a package has been shipped, orders cannot be canceled, and you will need to initiate a return process upon receipt. If you need further assistance, please feel free to contact us.

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